Vendor Management
You've Chosen A Business Partner, Now You Must Keep The Relationship Healthy
Staying aware of vendor performance while considering reliability and quality is something that needs to be a routine activity.
Vendors should be assessed at least quarterly for adherence to contract terms, deliverables, and expected customer experience results.
We can assist you with implementing effective processes and procedures for Vendor Management to ensure you receive the quality and service you expect from your Vendor Partners.
Services Offered
- Assist with development of Service Level Agreements (SLA's)
- Create vendor scorecards and evaluation processes
- Audit vendor performance against contract terms